Privacy Policy
RaveReply helps local service businesses reply to their Google reviews in their own voice. This policy explains what we collect, how we use it, and the choices you have — in plain language, the way we'd want it explained to us.
This policy applies to RaveReply ("RaveReply," "we," "us," or "our") and the RaveReply website and application (the "Service"). By using the Service, you agree to this policy.
Information we collect
Information you give us
- Account details — your name, email address, business name, and a password (which we store only as a secure hash, never in plain text).
- Your voice and settings — sample replies you write or paste, tone preferences, and any guardrails you set so Rev drafts replies that sound like you.
- Support messages — anything you send us when you ask for help or give feedback.
Information from your connected Google Business Profile
When you connect your Google Business Profile, you authorize us to access your business listing and its reviews so we can draft replies and post the ones you approve. This includes reviewer display names, ratings, review text, dates, and the replies posted to your listing. We access this through a third-party integration provider acting on our behalf, and only for the listing you connect.
Information created in the Service
- Reply drafts and posted replies, and whether you approved, edited, or skipped them.
- Performance and ROI data we calculate from your reviews and replies (for example, response rates shown in Insights).
Billing information
Payments are processed by Stripe. We do not see or store your full card number. We receive your subscription status, plan, and limited billing details (such as the last four digits and card brand) needed to manage your account.
Information collected automatically
Like most web apps, we record basic log and device data — IP address, browser type, pages and actions in the app, and timestamps — to keep the Service secure and working.
How we use your information
- To draft replies to your reviews and post the ones you approve.
- To learn your voice so drafts sound like your shop.
- To send you notifications and account emails (new reviews, trial reminders, receipts, your monthly Insights report).
- To process payments and manage your subscription.
- To provide support, fix problems, prevent abuse, and improve the Service.
- To comply with our legal obligations.
How we use AI
You approve every reply. To draft a reply, we send the review text and your voice samples and settings to our AI provider (Anthropic) to generate a suggestion. Drafts are shown to you for approval — nothing is posted to your listing without you, except where you have explicitly turned on automatic sending for 5-star reviews. We do not sell your data, and we do not use your content to train third-party AI models for their own purposes.
How we share information
We don't sell your personal information. We share it only with service providers who help us run RaveReply, and only as needed:
- Google / our Business Profile integration provider — to read your reviews and post the replies you approve.
- Anthropic — to generate reply drafts, as described above.
- Stripe — to process payments and subscriptions.
- Our email provider — to send account and notification emails.
- Our cloud hosting provider — to store data and run the Service.
We may also disclose information if required by law, to protect our rights or users' safety, or in connection with a merger, acquisition, or sale of assets (you'll be notified of any such change).
Data retention
We keep your information for as long as your account is active. If you close your account, we delete or anonymize your personal information within a reasonable period, except where we need to keep it to meet legal, tax, or security obligations.
Security
We protect your information with encryption in transit, hashed passwords, and access controls. No method of storage or transmission is ever 100% secure, but we work to protect your data and to limit who can access it.
Your choices and rights
- Access and update your account information in Settings.
- Disconnect Google at any time, which stops us from reading or posting to your listing.
- Cancel your subscription at any time in Settings.
- Delete your account by contacting us at the address below.
California residents
If you live in California, the CCPA/CPRA gives you the right to know what personal information we collect, to request a copy or deletion, to correct it, and to not be discriminated against for exercising these rights. We do not sell or "share" your personal information for cross-context behavioral advertising. To make a request, email support@ravereply.com and we'll verify and respond as required by law.
Cookies
We use essential cookies to keep you signed in and to keep the Service secure. We don't use third-party advertising or cross-site tracking cookies.
Children
RaveReply is for businesses and is not directed to anyone under 18. We don't knowingly collect information from children.
Where your data is processed
RaveReply is operated in the United States, and your information is processed there. If you use the Service from outside the U.S., you understand your information will be processed in the U.S.
Changes to this policy
We may update this policy from time to time. We'll change the "Last updated" date above, and for material changes we'll give you reasonable notice.
Contact us
Questions about your privacy? Email us at support@ravereply.com — a real person will get back to you.