Terms of Service

These terms are the agreement between you and RaveReply. We've kept them plain. The short version: we draft replies to your Google reviews, manual approval is the default, you choose whether to enable automatic sending, and you're responsible for what gets posted under your name, and you can cancel any time.

By creating an account or using RaveReply ("RaveReply," "we," "us," or "our") and its website and application (the "Service"), you agree to these Terms of Service. If you don't agree, please don't use the Service.

1. Who can use RaveReply

You must be at least 18 years old and authorized to act for the business whose Google Business Profile you connect. You agree to give accurate information and to keep it up to date.

2. What RaveReply does

RaveReply reads reviews on Google Business Profiles you own or are authorized to manage and uses AI to draft replies in each business's voice. Manual review and approval is the default. If you explicitly enable an automatic-sending lane in Settings, eligible replies in that lane can be posted without a separate approval. The lanes include 5-star replies, an earned 4-star lane, and a 24- or 48-hour hold for 1–3 star replies; lower-rated replies flagged as sensitive wait for manual review. Each lane is off by default. You can enable lanes individually or through a confirmed automation preset, and you can disable lanes or pause automation in Settings. Depending on your plan, the Service also supports review requests, Google posts, photos, and holiday hours. We do not control customer reviews or how Google ranks or displays a listing.

3. Your account

You're responsible for keeping your login credentials safe and for everything that happens under your account. Tell us right away — contact us — if you think your account has been compromised.

4. Connecting your Google Business Profile

When you connect Google, you authorize RaveReply to use Zernio, our Google Business Profile integration provider, to access the listing you select and perform the features you enable, including reading reviews and publishing replies. Manual approval is the default for review replies; automatic sending requires your specific opt-in. You confirm that you own the listing or have the business owner's authority to manage it, and that you will follow Google's terms and review policies. RaveReply is independent and is not affiliated with, endorsed by, or sponsored by Google. You can revoke integration access through your Google Account or contact us for help. Revoking access does not remove replies already published on Google or automatically delete information already retrieved by RaveReply.

5. AI drafts and your responsibility

6. Acceptable use

You agree not to use the Service to:

• post fake, deceptive, or incentivized reviews or replies, or otherwise violate Google's policies or any law;
• harass, defame, or mislead anyone;
• access an account or listing you aren't authorized to manage;
• copy, reverse-engineer, scrape, or overload the Service, or sell, sublicense, or redistribute access to the RaveReply software except under a separate written agreement with us; or
• interfere with the Service's security or operation.

On an eligible multi-location plan, an agency may use its account to manage client listings for which it has the business owner's authorization. The agency may charge for its own review-management services. This permission does not grant a license to sell or sublicense RaveReply accounts, redistribute the software, or offer a white-label version. Each client retains control of its Google listing and can revoke integration access.

7. Plans, free trial, and billing

• Free trial. Eligible users receive one 14-day trial. A payment method is required. Unless you cancel before the trial ends, the selected subscription starts renewing automatically and your payment method is charged. Users who have already used their trial are billed when they restart a subscription and do not receive another free trial.
• Subscription plans. Current standard monthly prices in USD are Pro at $24 for one location, Storefront at $39 for one location, and Crew at $19 per connected location with a three-location minimum ($57 per month). Crew's billable quantity is the number of connected listings, subject to that minimum; connecting or disconnecting listings can change the quantity and produce prorated charges or credits when quantity billing is enabled. Plan availability is shown before checkout. Your checkout or existing subscription specifies the price that applies to you, including any discounts and applicable taxes. Subscriptions renew automatically until canceled. This update does not reprice existing subscriptions. Separately offered lifetime licenses, including AppSumo licenses, follow the terms shown for that offer.
• Payment. Billing is handled by Stripe. By subscribing, you authorize us and Stripe to charge your payment method on a recurring basis.
• Cancellation. You can cancel any time in Settings. Cancellation takes effect at the end of your current billing period, and you keep access until then.
• Refunds. Except where required by law, payments are non-refundable, including for partial periods. If something goes wrong on our end, email us — we'll do right by you.
• Price changes. We may change pricing, and we'll give you reasonable notice before a change affects you.

8. Your content and our content

You keep ownership of your business information, reviews, and replies ("your content"). You grant us the limited license needed to process your content to provide the Service (for example, sending a review to our AI provider to draft a reply). We own the RaveReply software, brand, and website, and you agree not to use them except as allowed by these terms.

9. Third-party services

RaveReply works with third parties such as Google and Stripe. Your use of those services is governed by their own terms, and we're not responsible for them. If a third-party service changes or becomes unavailable, parts of RaveReply may be affected.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, to the fullest extent allowed by law. We don't guarantee that AI drafts will be accurate or appropriate, or that using RaveReply will improve your ratings, reviews, or search ranking. You are responsible for reviewing replies in manual lanes before approving them and for any replies sent through automation you enable.

11. Limitation of liability

To the fullest extent allowed by law, RaveReply will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.

12. Indemnification

You agree to defend and hold us harmless from claims and costs arising out of your content, your use of the Service, or your violation of these terms or any law or third-party rights.

13. Suspension and termination

You can stop using the Service and cancel any time. We may suspend or end your access if you breach these terms or use the Service in a way that creates risk for us, other users, or third parties. You can request deletion of your account by emailing us.

14. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and RaveReply agree to the exclusive jurisdiction of the state and federal courts located in California, and to first try to resolve any dispute informally by contacting us.

15. Changes to these terms

We may update these terms from time to time. We'll change the "Last updated" date above, and for material changes we'll give reasonable notice. Continuing to use the Service after a change means you accept the updated terms.

16. Contact us

Questions about these terms? Contact us.