RaveReplyMake it one tap. Your review link is two clicks deep — open your Business Profile, select Read Reviews, then Get more reviews — and it goes on receipts, in thank-you emails, and on a printed QR code. Google explicitly allows you to ask for genuine reviews. What it bans is paying for them, screening out the unhappy ones, and telling people what to say.
About this guide. We make RaveReply. This guide explains the actions you can take and links to Google’s guidance. A reply cannot delete a review.
Where your review link and QR code actually are
Two clicks from your profile, not buried in a settings menu. Open your Business Profile, select Read Reviews, then Get more reviews. To copy the link, select Copy. To save the QR code, right-click it and choose “Save image as…”.
Generate the QR code on a computer
Google: “Currently, reviews QR codes can only be generated on a computer browser, not on mobile devices.” You cannot make the code from your phone in the van. Make it at the desk, once, then print it.
Where Google itself says to put it
Four placements, its words: “Include it on your receipts”, “Include it in thank you emails”, “Add it at the end of a chat interaction”, and “Print and display the QR code in your store.” Plus a tip: “You can also send review requests through email, WhatsApp message, or Facebook post.”
Use a consistent moment after the job
Use the same neutral request after completed jobs, whether the customer seemed happy or unhappy. Offer a link or card and let them choose whether and when to respond; do not stand over them while they type.
Why the review you were promised never appeared
A customer tells you they left a review. There is no review. Before assuming deletion, check that the customer submitted it to the right listing while signed into a Google Account.
Check whether they were signed in
Google: “Customers must be signed into a Google Account to leave a review. They can set one up with a non-Gmail email address.” Ask the customer to check whether the review was submitted and appears in their contributions. Opening the link is not proof that a review was posted.
It is still being checked
Google: “Reviews are checked to ensure they comply with our policies. In some cases, this process might take a few days, which can delay a review's appearance on your profile.” A few days is normal. Do not chase it on day one.
If you have been through all three and it is still missing, the full checklist is on a Google review not showing up.
What Google actually allows you to ask for
Google also states what merchants are allowed to ask for:
“We do allow merchants to: Solicit or encourage the posting of content that does represent a genuine experience, without offering incentives to do so or attempting to influence the rating or the contents of the review.” — Google Maps user-contributed content policy
So asking is not a grey area and you do not need to be shy about it. The whole thing reduces to one test: you may ask anyone for a genuine review; you may not pay for it, screen for it, or script it. Everything in the table below is one of those three going wrong.
Five ways asking becomes a violation
All wording in the middle column is Google's own, from the Maps content policy. The left column is what it looks like in a real shop.
| What it looks like in a real shop | Google's own words | Why it is a violation |
|---|---|---|
| A $25 gift card, or money off the next service, for leaving a review | “Offer incentives – such as payment, discounts, free goods and/or services - in exchange for posting any review or revision or removal of a negative review.” | A review bought with a reward is not a genuine experience. Google lists this alongside fake engagement. |
| The “how did we do?” survey that only shows the Google link to people who answered 4 or 5 stars | “Discourage or prohibit negative reviews, or selectively solicit positive reviews from customers” | This is review gating. Software still sells it as a feature; it is named in the policy. |
| The tablet on the counter, or the tech standing there while the customer types | “When soliciting reviews, merchants should not require or pressure users to leave ratings or write reviews while on the premises, nor should they request that specific content be included.” | A review typed under supervision is not freely given. Send the link; walk away. |
| Telling your crew to get reviews that mention them by name | “Merchants requesting that staff solicit reviews that include specific content, including content that identifies a staff member.” | This clause is about instructing your own staff. Asking a customer to include specific wording is the separate clause in the row above — both are banned, but they are different rules. |
| Getting the crew, their partners and their cousins to post a five-star | “Content that is based on a conflict of interest. A conflict of interest may include current or former employment, a contractual or consultory relationship, or other professional or personal affiliations…” | Your own staff and their families are exactly the conflict of interest Google names. |
One more worth knowing if you are tempted to blast every customer you have ever had in one afternoon: Google also names “content exhibiting unusual volumes or patterns of review contributions that are indicative of efforts to manipulate a place's rating.” Use a consistent request process for completed jobs, without filtering for expected ratings or trying to manipulate the rating.
Review gating, and why we will not sell it to you
Gating is the survey that asks “how did we do?” first, and only hands over the Google link to the people who answered four or five stars. Everyone else gets a private feedback form that goes nowhere. Google’s policy names the practice: “Discourage or prohibit negative reviews, or selectively solicit positive reviews from customers.”
It also does not work the way people think. A wall of flawless five-stars does not read as a great shop, it reads as a bought one — and that is Google's own position, not ours: “Honest and balanced reviews can help potential customers decide. A mix of positive and negative feedback often feels more trustworthy.”
The separate US law, kept separate on purpose
There is also an FTC rule on review suppression at 16 CFR § 465.7, in force since October 2024, and it is worth reading for what it actually says. It bans two specific things: using “an unfounded or groundless legal threat, a physical threat, intimidation, or a public false accusation” to stop a review being written or to get one taken down; and a business misrepresenting that the reviews shown on its own website are most or all of them when negative ones are being held back. The maximum civil penalty is $53,088 per violation (16 CFR § 1.98(d), read 6 September 2026 — this figure is inflation-adjusted, so check it before quoting it anywhere).
To be clear about the boundary: that rule is about threats and about your own website's review display. Gating a Google review request is a Google policy problem, not a case the FTC rule names. We are not aware of an FTC action specifically about Google review gating, and we are not going to imply one. Two separate rules, both worth staying on the right side of. Nothing here is legal advice.
The honest way to lift a rating is more genuine reviews, plus a real reply on the bad ones. That is the whole product, and it is why we can be straight with you about removal: see what Google review removal actually involves.
How many do you need, and how often should you ask?
There is no verified benchmark here and we are not going to invent one. The cited Google help pages do not give a request-to-review conversion benchmark. A vendor’s measured rate would describe its own sample, not a result you can assume for your shop.
What holds up: ask after every finished job, let each customer decide whether to respond, and do not set quotas or promise a rating outcome. Then reply to what comes in — Google's own line is that “as best practice, reply to reviews and share your perspective.” For the mechanics of that, see how to reply to Google reviews, and for wording, reply examples for the trades.
Asking for reviews, answered
Can I ask for a review by text message?
Yes. The review link is just a URL, so it goes in a text like any other link. Google's own tip names “email, WhatsApp message, or Facebook post” as well. Choose a channel the customer has agreed you can use, and let them respond without pressure.
Can I ask a customer to take down a bad review?
Not in exchange for anything. Offering incentives “in exchange for posting any review or revision or removal of a negative review” is explicitly banned. Without an incentive you can reply, fix the problem, and the reviewer may choose to update it themselves — without any promised change to the review.
Can I print the QR code on a van or a business card?
Yes — Google suggests printing and displaying it. The only restriction it states is that the code has to be generated on a computer browser, not on a phone.
Do reviews I asked for count differently?
No. A genuine review is a genuine review whether you prompted it or not — that is the point of the permission line quoted above. What matters is that it was not paid for, screened, or scripted.
Is it against the rules to ask every single customer?
No, as long as you ask all of them and not just the ones you expect to be happy. Asking everyone is the opposite of gating. Do not filter by expected sentiment or try to manipulate the rating with quotas or unusual patterns. The full picture — the three shapes gating takes, Google's restrictions, and the FTC rules that touch it — is on review gating, explained.
Ask everyone. Then answer everyone.
RaveReply gives you a branded QR poster to print and hang, and editable text-message templates for asking — then drafts a reply to every review that comes back, in your shop's own voice. It does not gate, filter or screen anyone: every customer gets the same link, without filtering recipients by expected sentiment.